Frequently Asked Questions
Everything you need to know about shopping with Lorenzo.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a request.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our curated collections may have varying fits.
Which payment methods do you accept?
Lorenzo accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our support team.
Are your materials sustainably sourced?
At Lorenzo, we are committed to ethical fashion. Over 70% of our current collection is made from organic cotton, recycled polyester, or responsibly sourced wool.